Delivery Policy, Order Times, Delivery Times and Cancellation:

Order Times:
These are required to allow us to fulfil your request in a timely manner and provide you the best service.
Monday to Friday:
Orders received prior to 12noon will be scheduled for delivery on same day
Saturday:
Orders received prior to 10am will be scheduled for delivery on same day
Sunday:
Generally closed - however with notice given we can arrange "Local" Eastern Suburbs deliveries if the Order request is received up to 1pm Saturday. Upon receipt of your order we will phone you to discuss times. Alternatively please phone us on 02 93262111.
Public Holidays:
We do not deliver. However in some cases we maybe able to help - should you wish to discuss
please phone us
029326111 
Special Days:
Valentines Day and Mothers Day, On the Home page of our website we will publish Order times 7 days prior to allow flexibility of delivery times where possible.

Delivery Times:
Carla Florist will always try and meet your requirements - however the delivery fees are for a standard service with no time delivery other than on the day of the order if it is placed per above Order time policy.
However, we provide a "Customer Request" section on each product page - please use this section to specify a delivery time if required.Should youspecify a time that is not achievable we will phone you to discuss options.

Sydney Metropolitan Area - Residential Addresses:
Monday to Friday: 
Orders received prior to 12noon will be scheduled for same day delivery.
Saturday: 
Orders received prior to 10am, will be scheduled for same day delivery.
Sunday: 
We do not deliver flowers on Sundays - except Valentine's Day and Mother's Day, at these times we will publish cutoff times on our Website homepage.
Public Holidays: 
We do not deliver flowers on Public Holidays. However in some cases we maybe able to help - should you wish to discuss 
please phone us 
029326111 

Outside Sydney Metropolitan Area:
Cut off time is 10am of the previous day. If this does not suit - please give our shop a call on 02 93262111 and we can discuss the options available.
All other orders will be scheduled for delivery on the next business day.
Sydney City & Eastern Suburb Area - Deliveries to business addresses:
Orders received prior 12noon will be scheduled before 5pm Monday to Friday.
Deliveries to residential addresses may be made up to 6pm Monday to Friday and up to 5pm on Saturdays.
Please note that during Valentine's Day and Mother's Day, orders to residential addresses might occur later than these times. Please make of use the Special Instructions to communicate your requirements.

For Special Requirements please contact us on 02 93262111.

Delivery Fees:
Delivery fees are Postcode based. Please proceed with your order and ensure you have the Postcode and will be calculated upon entering the details.

If we receive your order by the prescribed times above your order will be delivered by 6pm. However if we are experiencing any delays we will phone you to discuss other options. Delays are sometimes beyond our control as we work with couriers who maybe effected by heavy traffic, bad weather, fuel strikes and any other unforeseen event will prevent us from delivering in the prescribed time.

Cancellations:
If you wish to cancel your order before the delivery has left our shop a full refund will apply. If you wish to cancel your order after it has been collected by courier from our shop - a standard $20 fee will apply - this covers the cost of courier plus a small re stocking fee.

Any refund of orders for online, telephone or in our shop will be credited to the original credit card or to the Paypal account used for payment. For Cash purchases we will refund cash, alternatively we will arrange for a Shop credit voucher for use with your next purchase.